Terms and Conditions

By using our website for ordering wine you are confirming to us that you are of legal age for alcohol consumption in the UK.  (Aged 18 or above)

  • Prices are quoted inclusive of UK duty and VAT.  We reserve the right to change our prices.

  • Payment should be made at the time of ordering by credit or debit card or paypal.

  • Missing wine or cases damaged in transit must be reported to us within 7 days of receipt of advice of despatch. Cases should be opened and examined on arrival.

  • Cancellation of all or part of an order is possible for up to 14 day after delivery.  You must notify us within this time period via email or telephone of your intention to cancel.  We will advise where the wine should be returned to.  You will be responsible for costs to ensure that the wine is packaged and couriered, with appropriate courier insurance, to the address given to you at the time of notification.  On receipt, we will check the bottles to be in the same state as when sent to you originally and arrange the appropriate refund less the orignal delivery charge when sent to you.  

  • Data Protection law defines the use of personal customer information by Character Wines Ltd.  This information is held in compliance with the regulations and we will not pass this on to any third party.

  • Promotional Vouchers and Discount Codes. Vouchers and discount codes can only be used online and as stated in the offer. No cash alternative is offered. The voucher is not transferable.

  • Website usage terms and conditions:

  • By using our website, you agree to comply with and be bound by the following terms and conditions of use.  If you disagree with any part of these terms and conditions, please do not use our website. The term ‘Character Wines Ltd’ or ‘us’ or ‘we’ refers to the owner of this website.  The term ‘you’ refers to the user or viewer of our website.


The use of this website is subject to the following terms of use:


  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.

  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.


Website Disclaimer

The information contained in this website is for general information purposes only. The information is provided by Character Wines Ltd and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.


In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.


Through this website you are able to link to other websites which are not under the control of Character Wines Ltd. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.


Every effort is made to keep the website up and running smoothly. However, Character Wines Ltd will not be liable for the website being temporarily unavailable for any reason whatsoever.